Shipping policy

NEW ZEALAND

We dispatch orders every business day and will attempt to dispatch your parcel within 24 hours of receiving it. 

We use NZ Post Courier and delivery is usually overnight but may take up to 3 working days especially for rural addresses.

You will receive a confirmation when your order has been received and another when it has been dispatched.

22.01.2026 - Due to severe weather events all shipping is suspended and will resume on Tuesday 27th January. Apologies for the delays.

Domestic Shipping Rates

Free Shipping for purchases over $150 (NZ only)

$7.95 flat rate to NZ urban addresses

$9.50 flat rate to NZ rural addresses. Please choose NZ Rural Delivery in the Shippng Options at the checkout to ensure your parcel has the correct postage to be shipped. Failure to pay the correct postage may result in your order being delayed or cancelled.

INTERNATIONAL SHIPPING

Australia

If you are in Australia please shop at Immunity Fuel Australia.

USA

We no longer ship to the USA due to long delivery timeframes. We recommend ordering direct from our exclusive distributor based in NY state: Rooted Nutrition.

Rest of the World

We offer international shipping to most other countries. Shipping charges for your order will be calculated and displayed at checkout. If there is no shipping rate for your country please contact us.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Immunity Fuel Limited is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@immunityfuel.co.nz with your name and order number, and we will look into it for you. 

Damages

In the unlikely event that your order arrives damaged in any way, please email us as soon as possible at  info@immunityfuel.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns

Due to Health regulations we are not able to accept returns, however if for any reason you are not satisfied with the product please contact us and we will try to assist :)

Contact Us

If you have any queries please contact us at info@immunityfuel.co.nz